Stuart Partridge: Product Design and Experience Leader

Most recent · featured

Transurban / Linkt

Product Design Manager and Principal · Apr 2022 to present

Linkt app home screen redesign
An AI-powered Fuel Finder and Journey Planner, built with Google, that plans a drive and finds the cheapest fuel along the route.
Created and implemented the web and mobile design systems and validation framework, promoted adoption across five squads.

Linkt app home screen redesign: balance, rewards, October snapshot and quicklinks

Journey Planner: choose the conversational AI agent or a regular search

Fuel Finder: set your fuel type for personalised pricing

Open a Prepaid Account, mobile and desktop

Previous work

Kolmeo

Head of Product · May 2020 - Apr 2022

Owned CX and product strategy for a multi-tenanted property-management SaaS platform operating at scale, leading a team of product owners, BAs and designers.

Highlights

Built and prioritised the product roadmap against broader business strategy with an evidence-based process.
Designed and shipped a payments platform integrated with a third-party payments gateway.
Re-engineered monthly statements from 18 error-prone developer-days into a one-day automated run.

Impact

-12% time-to-market+25% feature adoptionpayments gateway integration

Kolmeo product strategy: value model across owner, tenant, agency and marketplace

Service Victoria

Head of Design (Department of Premier and Cabinet) · Feb 2018 - Apr 2020

Set design direction and owned CX for Victorian digital government services across responsive web and a dedicated app.

Highlights

Led design and delivery of 15 new digital services, and built and grew the design and content team.
Created the Global Experience Language still powering the Service Victoria app today.
Drove an LOA3 digital-identity product letting people pass an identity check on their phone.

Impact

-55% user-testing cycle time+35 NPS15 services shippedGEL still in production

Service Victoria Global Experience Language: design system pack

National Australia Bank

Principal Designer, Innovation and Head of Design, Customer Journeys · Nov 2015 - Jan 2018

Led human-centred design across NAB’s innovation and customer-journeys programs, turning research into new product opportunities.

Highlights

Directed 18 strategic, service, UX and visual designers across seven distinct journey streams.
Embedded HCD and research methods into core business operations, training nine SME teams.
Ran discovery on leveraging ‘know your customer’ (KYC) processes into a customer identity product.

Impact

18 designers led9 teams trained in HCD7 journey streams

NAB Labs SecureMe: digital identity concept across desirability, feasibility and viability

Telstra Health

Lead Designer · Aug 2014 - Dec 2015

Led product/UX strategy, interaction design and customer research for a consumer chronic-disease management product across web and mobile.

Highlights

Owned interaction design and the customer research program end to end.
Ran iterative user-testing cycles with product owners, architecture and solution designers.
Validated design direction early to de-risk the business strategy.

Impact

-30% reworkconsumer health, web and mobile

Telstra Health, chronic-disease management product across web, mobile and watch

Earlier still

ANZ

Transformation design, qualitative research supporting digital strategy.

Australia Post

Bill-sorting research, personas, contextual interviews and user-flow ideation.

NAB Business

Innovation lead in NAB Labs, Principal design across customer journeys business transformation

SEEK

UX + Product Design and research across Jobs and Education businesses.

Speaking

UX Australia · Service Design Now · Service Design Conference.

Design operations

Design libraries, validation frameworks and HCD training programs.